Our customers – your ranges, standards and information services
Our customers
In addition to schools, colleges, Adult Services homes, libraries, police and fire stations in Hampshire, Portsmouth and Southampton, we supply district councils, independent schools and many non-profit making community groups and voluntary organisations. For information on becoming a new customer, and to check eligibility, please see our new customer page.
Your deliveries from our stock
At our warehouse in Winchester we stock over 2,500 commonly used items, all listed and illustrated in our County Supplies Catalogue of Goods and Services . Prices are normally fixed for a year at a time, helping customers to budget with confidence and to spread their orders evenly across the year. Weekly deliveries are made to all areas of Hampshire, Portsmouth and Southampton, with special facilities for the collection or free rapid next-day delivery of urgently required items.
Your deliveries direct from our suppliers
An extensive range of goods and services – everything from fuels to food – is available on contracts negotiated by our buyers for supply to users directly from manufacturers and distributors.
Your promise of our standards
A prime objective is to provide customers with the right ranges of goods and the right quality standards to suit their needs, with careful attention to safety. New products are constantly being evaluated. In all this work an important lead is given by our user groups.
Your environment and our responsible buying
We have a firm policy of seeking products and services which service the needs of the customer and avoid harming the environment. Our specialist buying teams keep abreast of research and development into environmental issues and purchase goods and services in the light of that knowledge and with the guidance received from our user groups.
Support from our Customer Services Team
Customer enquiries about availability, delivery dates and prices are handled by our Customer Services Staff, who receive and process orders. They also arrange Programmed Deliveries of stock items, which provide a regular flow of goods in agreed quantities without the need to place repeat orders. Additionally, they arrange for goods to be collected by customers and express delivery of goods using the free Rapid Delivery Service (RDS).
EBP – Electronic Order
EBP is the electronic catalogue for Hampshire County Council, listing all stock items and contracted goods and services, allowing customers to select all requirements in one shopping trolley and automatically raise purchase orders. The catalogue content of EBP is managed by Corporate Procurement & County Supplies (CPCS).
Information from our Marketing and Information Team
Customers also require helpful, reliable and up-to-date information and here are some examples of our publications and events:
- County Supplies Catalogue – fully colour illustrated; shows our stock and direct delivery ranges.
- Catalogue Updates – latest changes and new items added to current catalogue. View on-line.
- SupplyBase – County Supplies newsletter. 3 issues a year.
- Maintenance and Repair Contracts – servicing arrangements. View on-line.
- Specialised Product Brochures – a series including Book Purchasing and Festive Crafts.
- Hampshire Primary Headteachers' Conference – sponsored and co-managed every March.
- Administrative Officers' Conference – sponsored and co-managed every June.
- Crafty Ideas – art and craft inspiration. Download our on-line instruction sheets.
More details about our publications and events can be found on-line at the publications and events homepage.